We are Blaze, the fastest growing casino in LATAM.
Blaze.com was born in 2019 as a result of a handful of entrepreneurs who not only had a knack for entertaining others but, also an affinity with the iGaming industry. They teamed up and built a new product, setting the bar to an all-new high. Now in just a two years, we have created a new category in iGaming by combining social and real-money gaming! We currently have 2,000+ games and 2,000,000+ registered players. Naturally, we can't do all of this as well as all the exciting things we have lined up for the years to follow without the living legends that make our business the success it is today. A great opportunity for an iGaming experienced Quality Analyst to join an exciting, growing group of passionate Internet professionals based all around the world.
A great opportunity for an iGaming experienced Customer Service Agent under the Payments Team with a proven track record to join an exciting, growing group of passionate Internet professionals based all around the world.
You Will:
Complete the database of information from the providers' platforms (Switch/Merchant, Staff Panel)
Communicate with, and check responses from payment providers via email and Slack and update databases
Respond to customers via Zendesk when necessary
Request documents that providers require from customers to approve payments
Requirements
You Are:
A Native Portuguese and Fluent English Speaker
21+ year old
Fast in typing with perfect grammar
Knowledgeable in Google Sheets
Keen to details, organized, and team-player
Able to learn and adapt quickly to new changes and environment
Multitasker and willing to improve
Eager to work with financial roles
Other details:
Full-time job with 5 working days having 40 to 44 hours per week
Morning and/or Afternoon schedules with 1 work day on weekends
Long-term job position
A humble and open mindset is essential to reach higher aims. Join us!
*Please include an English CV/Resume*


Customer Service Representative -Payments Team

Customer Service Specialist
locations Remote – Nationwide
job requisition id R014649
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference
The Opportunity:
**Must have call center experience**
The Customer Service Specialist handles the incoming calls from patients for Customer Service. Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs.
Essential Job Functions:
The Specialist of Customer Service performs all customer service and collection activities across the Revenue Cycle. Job duties include, but are not limited to, answering patient questions regarding statements, posting guarantor payments, setting up payment plans within our policies, researching and resolving issues with accounts that have been identified by patients, reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening, communicating patient balances, meeting collection goals as set by department, and providing excellent customer service for all of our patients. Must have knowledge of all areas of the Revenue Cycle. Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues. Performs other duties as assigned.
Employment Qualifications:
1-2 years experience in healthcare industry.
Minimum Education: High School Diploma or GED
Certifications: CRCR within 6 months of hire.
Other Knowledge, Skills and Abilities
:
Experience in physician and hospital operations, compliance and provider relations. Customer Service and Call Center experience preferred. Critical Thinking, Problem Resolution
#LI-ML1
#LI-REMOTE
Join an award-winning company
Three-time winner of “Best in KLAS” 2020-2022
2022 Top Workplaces Healthcare Industry Award
2022 Top Workplaces USA Award
2022 Top Workplaces Culture Excellence Awards
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Associate Benefits
–
We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture
– Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth –
We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition –
We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.


Customer Service Specialist

Headway is building a new mental healthcare system that everyone can access. We make it easy for people to find quality in-network mental health care by removing historic barriers faced by mental health providers, payers, and patients.
1 in 4 people in the US have a treatable mental health condition, but the vast majority do not get the care they need. The primary reason is cost: the majority of therapists do not accept insurance, meaning paying for therapy is prohibitively expensive for prospective patients. This is where we got our start – Headway has built the first software-enabled network of therapists who accept health insurance, making it easy for therapists to grow their practices, and possible for patients to find quality care they can afford.
We launched in April of 2019 and are now powering 300,000+ appointments per month. To scale our vision, we’ve raised over $100 million in funding from a16z, Thrive, Accel, and Google Ventures.
Join us, and make an impact
About The Role
Headway is looking for an experienced Workforce Management Lead to oversee forecasting, planning, staffing optimization and reporting for our CX team. Our CX team is the tip of the spear that will make affordable healthcare a reality for millions, and you will be there to shape this experience. This is a unique opportunity in an industry that needs to be rebuilt.
In this position, you will play a critical role in building the CX organization’s workforce management function to support our internal and external (BPO) teams. You’ll create the infrastructure for our capacity planning, forecasting and scheduling to ensure we have the right agents, in the right place, at the right time. You’ll also lead real-time adherence (RTA) efforts to optimize staffing, create pivotal dashboards and reports, and identify opportunities to improve agent productivity. As an analyst, you’ll evaluate “what if” scenarios and provide insights that empower and enable the CX team to run our operations more effectively and efficiently.
The person in this role is analytically-minded, operationally excellent, and unflappable in a fast-moving environment. You will play a key role in improving the foundation that allows us to deliver on key metrics like response time, productivity, and forecast accuracy. As a workforce lead, you will build a long-term strategic vision for Headway’s workforce operations and work with the CX team to pursue Headway’s vision for the best-in-class provider and client experience.
You will:
Own all forecasting and planning
Build short- and long-term forecasts that accurately predict contact arrival patterns (email/chat/phone), headcount needs, and operational costs
Update forecast with actual results, adjusting based on current trends, goals, staffing levels and market conditions
Monitor, track, analyze results and provide insights versus budget and forecasts to understand trends and identify process improvement opportunities
Work with cross-functional partners to coordinate new provider- and patient-facing initiative forecasts and staffing ramp ups
Optimize CX staffing
Oversee real time adherence (RTA) to schedule and make changes as needed, including Playlist management
Oversee CXA scheduling, accounting for trainings, meetings, coaching sessions, events and activities
Recommend new training classes, both internally and externally
Advise BPO management regarding staffing and scheduling
Collaborate with CX leadership team to deliver productivity improvements
Oversee workforce data and reporting
Manage WFM reporting strategies and processes for internal and external teams
Produce executive level reporting and analysis for service level and productivity metrics
Provide daily, biweekly, and monthly intra-day performance and historical trends reporting to leadership
Develop and provide agent, supervisor, and manager reporting/dashboards designed to support performance management
You’d be a great fit if...
At least 5 years of experience in Workforce Management in a Customer Support organization, with 1 year of leadership experience
You have a deep passion for the customer experience with a proven track record of driving innovation and optimization in a fast-paced tech environment
You thrive in ambiguity, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy.
You have a strong understanding of CX metrics, processes and tools
You are a natural “builder” and enjoy the challenge of figuring something out for the first time
You have a bias to action towards driving and implementing process improve quality and increase efficiency
You’re an analytical and creative problem solver: you dig into challenges, quantify them, and create “handmade” solutions
You can connect the dots with a data-driven approach to optimize the customer experience
You have passion for Headway’s mission
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.
Headway employees work remotely across the US, with the option to work from our NYC HQ.
Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
[email protected]


CX Workforce Management Lead

Modern Health
Modern Health
is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help
all
their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.
We are a female-founded company backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures. We partner with 330+ global companies like Lyft, Electronic Arts, Pixar, Clif Bar, Okta, and Udemy that are taking a proactive approach to mental health care for their employees. Modern Health has raised more than $170 million in less than two years with a valuation of $1.17 billion, making Modern Health the fastest entirely female-founded company in the U.S. to reach unicorn status.
We tripled our headcount in 2021 and as a hyper-growth company with a fully remote workforce, we prioritize our people-first culture (winning awards including Fortune's Best Workplaces in the Bay Area 2021). To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—team members who live outside the Pacific time zone must be comfortable working early in the morning or late at night; all full-time employees must work at least six hours between 8 am and 5 pm Pacific time each workday.
We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!
The Role-
Join a mission driven Member Operations team that is focused on enhancing and supporting the member journey. The ideal candidate thrives in connecting members with the best possible coach or therapist. They appreciate the complexity of a member’s mental health journey and are willing to go above and beyond to help connect the member to the right 1:1 provider. The role will be on the Care Matching team and will report to the Member Operations Manager.
This position is not eligible to be performed in Hawaii.
What You’ll Do-
Match members to the most suitable 1:1 care provider based on their individual needs and preferences
Communicate with providers to identify the best possible match and ensure a smooth referral process
Manage inquiries and escalations related to the member care journey
Make recommendations to improve effectiveness and efficiencies for our tools through development and adoption of best practices and standardized procedures
Complete other special projects as needed
Who You Are-
1-2 years of relevant work experience at a technology or healthcare company (startups are a plus)
Empathetic and loves helping others, especially when it comes to their mental health journey
Strong verbal and written communication skills
Works well with different kinds of people and are great at building relationships
Excellent organizational skills and a solution oriented problem solver
Ability to thrive in a rapidly changing environment, continuously learn, and successfully manage projects with a sense of urgency
Experience with Zendesk or CRM is a plus
Benefits-
Fundamentals:
Medical / Dental / Vision / Disability / Life Insurance (Modern Health offers 100% coverage for employees and 75% of dependent insurance premiums)
High deductible health plan option with health savings account
Access to Coaches and Therapists through Modern Health's platform
Flexible PTO
Company-wide mental health days
Unlimited career growth opportunity
Family Support:
Parental leave policy
Family Forming Benefit through Carrot
Professional Development:
Professional Development Stipend
Financial Wellness:
401k
Financial planning through Origin
But wait there’s more…!
Cell Phone Reimbursement
Annual Wellness Stipend to use on items that promote your overall well being
ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
Equal Pay for Equal Work Act Information
Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role.Compensation for the role will depend on a number of factors, including a candidates qualifications, skills, competencies, and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See
our Careers page
for more information.
Depending on the scope of the role, some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets.
San Francisco Bay Area
$62,100$73,000 USD
All Other California Locations
$55,890$65,700 USD
Colorado
$46,573.50$54,750 USD
New York City
$62,100$73,000 USD
All Other New York Locations
$49,680$58,400 USD
Seattle
$55,890$65,700 USD
All Other Washington Locations
$49,680$58,400 USD
Below, we are asking you to complete identity information for the Equal Employment Opportunity Commission (EEOC). While we are required by law to ask these questions in the format provided by the EEOC, at Modern Health we know that gender is not binary, and we recognize that these categories do not reflect our employees' full range of identities.


Care Matching Associate

Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what were once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest-growing, and most innovative companies.
Why are we hiring for this role?
UpGuard has just come off the back of a record-breaking year, sales have grown by 128%, and new customer velocity increased by over 179%. With that, we need a Customer Support Analyst to help our existing and new customers be successful.
As a Customer Support Analyst, you'll analyze the causes of our customer’s greatest pain points and work closely to mitigate them. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time, and you’ll work with customers around the world, from early contact to successful deployment, gaining constant, and unique, insight into the world's most important industries and institutions.
What will you accomplish?
Providing Techincal Support in analysis to the UpGuard Community and staff globally while providing world-class enterprise support for our customers
Responsible for all technical inquiries including collaborative and cross-departmental escalations with our security committee and engineers
Updating, maintaining, and developing all internal and external knowledge base documentation
Upskilling and educating our community on how to maximize their success within our platform
Manage communications with our security engineers and customers on ticket escalations
Analyze, investigate, and remediate risks identified in the community’s attack surface
Advocate on behalf of the UpGuard Community with the product team to implement features, improvements, and analysis
What do we need from you?
Desired 1 year of experience providing technical support
Comprehension of working across tiered support systems
Experience with Linux command line is essential
Identifying and verifying cyber security risks
A strong foundation of understanding in the following IT tools and standards: Nmap, Curl, HTTP/HTTPS, DNS, SSL/TLS, and Email Security
Critical thinking skills to investigate, research, and work through complex problems to provide timely solutions
Excellent verbal and written communication skills
The ability to work collaboratively and creatively across multiple teams
Self-Motivated, team player, and eager to continuously learn and adapt to new tools and technologies
What would give you an edge?
Experience with tools such as CRMs, Intercom, Asana, and Notion
Understanding and implementing Cyber Security best practices, Network Security and Risk Remediation
Balance of technical and customer-facing skills
What's in it for you?
Rapidly growing user base:
Work directly with some of the world’s largest, fastest-growing, and most innovative companies
Interesting problems, at scale:
Deeply explore the ever-evolving world of cybersecurity, with a platform processing billions of data points daily
Learn from industry-leading experts:
Our security research has been featured in
The New York Times
,
The New Yorker
,
The Washington Post
,
TechCrunch
,
Bloomberg
,
Gizmodo
,
Engadget
,
Forbes
,
ZDNet
, and
The Guardian
Impact:
See the impact of your work on a daily basis, with data and impact available on dashboards you have access to
Generous compensation:
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
Great perks:
Health Insurance, monthly wellness and grocery subsidies, WFH set-up allowance, generous learning and development budget
Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation. Apologies.
UpGuard is Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Please note, at this time we can only support hiring in India for this role.


Customer Support Analyst

Benefitfocus is hiring a Remote Customer Success Manager II
Description
About Benefitfocus:
Benefitfocus, Inc. is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to shop, enroll,
manage
and exchange benefits information more efficiently. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical,
dental
and other voluntary benefits plans as well as wellness programs.
Job Description:
Benefitfocus is searching for a Customer Success Manager to join our Customer Success Organization.
This is a remote role.
The Mid-market Customer Success Manager (CSM) is responsible for developing high-trust relationships with Benefitfocus customers, measured through customer satisfaction, relationship health and customer retention. The CSM provides continuity and ensures a seamless experience spanning all stages of the customer lifecycle. This role requires a strong understanding of benefits administration, technology (particularly SaaS), business process outsourcing and strategic planning. The Customer Success Manager is an extension of his/her customer’s team, helping them to drive their desired outcomes while maximizing the value of their Benefitfocus solution.
Responsibilities:
Demonstrates extensive knowledge of the platform and file processes.
Demonstrates fundamental communication and soft skills needed to facilitate client calls and interactions without involvement from leadership.
CSM should be well-versed in tactfully delivering unfavorable messages, including providing alternative solutions.
CSM should possess the ability to receive technical messages and convert them into easily understandable, client-facing messages with minimal involvement from outside parties.
Demonstrates extensive knowledge of Medical Carrier and BenefitPlace Partner Standards, including how to construct and execute non-standard solutions within current business processes.
OP365 case submission process and workflow.
Health Process.
Change Request Process.
Escalation Process.
Open Enrollment Readiness and Program Management.
Governance Execution.
Demonstrates the ability to solution through non-standard client requests, without involvement from leadership.
Demonstrates the ability to identify and pursue non-standard client requests and carry the requests through the contracting process without involvement from leadership.
Other duties as assigned
.
Requirements:
Bachelor’s Degree strongly preferred.
5-7 years of customer management experience.
GBA (preferred).
Previous S
aa
S experience
.
Benefitfocus is committed to providing a diverse and inclusive workplace in which equality, representation and respect create a culture of belonging.  It is Benefitfocus’ policy to encourage diversity in hiring, recognizing that this enriches the work environment for all Benefitfocus Associates and that a broad variety of perspectives enhances decision-making and creativity.  Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.  Benefitfocus is an Equal Opportunity Employer Minority/Female/Disability/Veteran.
See more jobs at
Benefitfocus
Apply for this job


 Customer Success Manager II

Customer Service Representative
Locations: United States of America – Remote
Time Type: Full time
Job Requisition Id: JR – 099504
This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives where your purpose accelerates our mission.
Your Role at Baxter
This is where you build trust to achieve results.
This role is office-based out of the formerly Welch Allyn branded products facility located in upstate New York in a bedroom community outside of Syracuse, Skaneateles Falls. We are currently operating on a hybrid model working some days remotely and some in office.
As a Customer Service Representative, you take pride in representing Baxter and our products. Your keen understanding of our deep portfolio of products and belief in the value and quality they provide to patients builds your confidence. Our customers trust you and appreciate your knowledge and curiosity when finding solutions to meet their needs. You enjoy being on location, building relationships, and establishing trust with healthcare professionals who use Baxter solutions every day.
As our primary connection to the healthcare professionals, you are the face and voice of our solutions. You enjoy seeing the connections between teams and how they work together to drive business results. The insights and feedback you share with your team and to cross-functional partners help validate and inform priorities and changes.
Your Team
We embrace opportunities to connect with healthcare professionals that use our products every day to save and sustain lives. Observing their work, understanding their needs, and building strong partnerships are integral to our success.
We’re a friendly, collaborative group of people who push each other to do better every day. We find unique strategies to close deals and expand our skills by challenging ourselves and others. Whether out in the field with a partner or taking on challenges with your territory team, you always have camaraderie and support to help accomplish your goals.
Like many sales organizations, our commission and incentive structures can vary from business to business. Often, we establish guarantees for new hires and will always be open and honest with you about expectations and fluctuations.
What you’ll be doing
Provide pre-sale and post-sale support to distributors and end users for Welch Allyn products
To work in conjunction with the managers and salespeople to better serve customers, thus, generating and increase in sales
Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job
Works under minimum supervision
Provide telephone support to customers in an efficient manner
Support the Welch Allyn, Hillrom, business for the areas and/or customers that they support
Provide day to day support to allocated team members to meet customer requirements
Ensure accurate processing and monitoring of customer orders, service notifications, and complaints
Answer customer questions on products and services
Recommends changes to established processes and follows existing procedures to process phone orders, provide order status updates, look up part numbers and pricing information
Process Request for Material Authorization (RMA) and provide RMA status information as needed
Proficient knowledge of commonly-used concepts, practices and procedures that are common to a customer centric organization
Ability to work with a cross functional team
What you’ll bring
High School Graduate
2 + years of experience in a customer service role preferred
Fluency in English
Proficient keyboard and computer skills, including functional knowledge of Excel and MS Word, or spreadsheet and word processing applications
Knowledge of SAP and similar order management and processing system
Numerate and accurate, particularly in relation to data integrity
Possess a positive attitude, sensitivity to customers’ needs, enthusiasm and exceptional telephone and listening skills
Excellent analytical and process flow optimization skills allowing for basic trouble shooting.
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices.
To that end, this position has a base salary range of $36,000 to $90,000. The above range represents the expected base salary range for this position
. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.
The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
About Us
Our products and therapies touch the lives of millions of people around the world every day, which is why we are focused on transformative innovations that bring smarter, more personalized care to all of us. For 87 years and counting, we have been at the critical intersection where the ideas that save and sustain lives meet the providers who make it all happen. And now, we are determined to realize our boldest opportunities to transform global healthcare for years to come.


Customer Service Representative

The Role:
As a Manager on the Included Health Member Care Team you will be a key member and leader in the Care leadership team. You are responsible for leading and inspiring a team that supports members and clinicians in various capacities. In this role, you will work in partnership with your supervisors, leaders and peers across the organization. You will be responsible for leading your team in delivering coordinated, efficient, and patient-centered care, ultimately leading to satisfied and delighted customers. Measures of your success will include your team meeting company OKRs (member satisfaction, clinical conversion, efficiency) and customer expectations and/or performance guarantees. Additional measures will include your ability to elevate the performance of the team beyond measure.
We are looking for someone who believes in the power of teamwork and the importance of team leadership, and who will take accountability for their team’s results. Someone with a growth mindset who is excited about stretching their career and taking it to the next level as a leader. Someone who is willing to take risks to accomplish more than has been done before. Someone who can cultivate close partnerships with colleagues across the care team, engineering, product development, sales and customer success. Someone who is mission driven and is able to define and drive your team’s strategy. Someone who loves to mentor and lead and is as comfortable rolling up their sleeves to get the work done.
Responsibilities:
Work closely with your supervisors to help lead our support teams
Manage workflows/processes, competencies, staffing models, and metrics for each of your teams
Support customer launches by ensuring each of your teams is equipped to successfully deliver on customer expectations
Partner with the care team leadership team in development and communication of care team strategies and operational execution
Understand and translate customer specific performance guarantees and goals into action for your team
Communicate a shared vision for your organization; and execute on that vision to drive business results and health outcomes
Lead process improvement to drive efficiency, clinical quality, and high member satisfaction
Hire, develop and lead a geographically distributed, high performing team
Partner with training and Customer Success Managers to provide feedback and/or guidance on training needs
Successfully delegates and divides work among the team; creates team goals and manages to them; accountable for planning and delivering on organizational goals
Support any activity regarding staff relations
Model our culture and values through humility and curiosity
Requirements:
Healthcare experience and a minimum of 5 years professional experience
Bachelor's degree or experience in lieu of degree
Prior experience managing operations, budgeting, and forecasting
Business acumen and comfort applying data driven leadership to improve collective performance
Experience creating new processes and modifying existing processes to meet business needs
Excellent verbal and written communication skills
Schedule:
Monday - Friday, 8a-5p (in your timezone of residence)
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at
includedhealth.com
.
-----
Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.


Manager, Member Care Services

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Binance Charity Foundation is a non-profit organization dedicated to advancing global sustainable development goals with blockchain technology. We’re breaking down barriers associated with traditional charity and working to end poverty, fight inequality, support education for all, promote healthy bodies and minds and protect our planet.
For more information, visit:
https://www.binance.charity/
We are looking for a talented individual to help drive blockchain for good!
About Binance Accelerator Program
Binance Accelerator Program is a concise 3 - 6 months program designed to have an immersive experience in the rapidly expanding Web3 space. You will be given the opportunity to experience life at Binance and understand what goes on behind the scenes of the worlds’ leading blockchain ecosystem. Alongside your job, there will also be a focus on networking and development, which will expand your professional network and build transferable skills to propel you forward in your career. You will be hired under a junior fixed term contract.
Our Binance Accelerator Program - Welcome event, starts the first Monday of every month (i.e. April 3, May 1st, June 5th, etc).
Who may apply
Current undergraduate / graduate students and fresh graduates.
Responsibilities:
Work closely with the project directors and country team to execute charitable projects worldwide
Operate and manage the donation platform including donor management, beneficiaries management, project progress updates, etc
Website content management: uploading and updating blogs/articles/project pages
Track project progress and gather report and data from project execution partners
Coordinate with our project execution partners to identify storytelling opportunities
Research conferences, media, top brands, and influencers to partner with
Requirements:
Currently pursuing or obtained a degree in a relevant field: ie. public administration, social work, etc
Strong Microsoft PowerPoint and Excel skills
Passion for blockchain technology and cryptocurrency
Proficient knowledge and related experience in the non-profit sector is an added advantage
Detail oriented
Superb spoken and written English skills
An understanding of different global markets and cultures
Good knowledge of the coolest brands and influencers
Binance Charity is a non-profit organisation dedicated to the advancement of blockchain-enabled philanthropy towards achieving global sustainable development. Binance Charity aims to transfer philanthropy by developing a 100% transparent donation platform based on blockchain to build a future where technology innovation is used to end all forms of poverty and inequality, advance sustainable development and ensure that no one is left behind. To date, BCF has supported over 1 million end beneficiaries through various projects.
Working at Binance
• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire
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Binance Accelerator Program - Operations Specialist (Binance Charity)

Who we are
Recharge is the leader in powering physical subscriptions, making it one of the most important ecommerce engines. Recharge powers over 50M subscriptions worldwide and has processed more than 10B in transactions. More than 15K brands such as Verve Coffee Roasters, Bokksu, Who Gives A Crap, Billie, and Bite Toothpaste Bits rely on Recharge daily to grow their businesses and delight their customers.
Recharge’s mission is to enable brands and merchants to form strong, lasting relationships with their customers through recurring purchases. As merchants seek ways to drive more direct sales and distribution through their channels and move away from a reliance on traditional online marketing strategies, Recharge has made it possible to grow businesses with seamless, recurring customer transactions.
Bootstrapped until 2020, Recharge is valued at over 2.1B dollars and is a double unicorn with a total raise of 277M dollars. Join us as we work with our merchants to define the future of ecommerce.
Overview
We're looking for a Renewals Manager to join the Account Management Team. The Renewals Manager is responsible for supporting our Account Managers in their objective to ensure the continued use and satisfaction with Recharge. This individual will be primarily responsible for merchants renewing their long-term commitments to Recharge and will work closely in a cross-functional capacity with adjacent teams including, Legal, Finance and Sales. This person will become a key contact to our merchants, guaranteeing optimal experiences during the process.
What you will do
Live by and champion our values: #day-one, #ownership, #empathy, #humility.
Responsible for the on-going process evaluation and application of renewals for Tier 3 merchants
Procedural way of working that ensures agreements are finalized quickly and accurately
Negotiate terms and conditions of Recharge’s custom agreements directly with our merchants
Ensure renewals are forecasted correctly based of growth projections of our merchants
Drive retention, with a focus on continuous improvement of the merchant experience
Grow revenue via up/cross-sell opportunities for Sales counterparts upon renewal cycle
Process downgrades as a means of resolving merchant risk and salvaging partnerships
Work internally to identify, scope and deliver renewal process improvements.
Collaborate with Legal on creative solutioning when merchant term stipulations deviate from standard T’s C’s
Ensure Finance has an accurate forecast for recurring revenue streams 60-90 days in advance
Work alongside peers to crowdsource, creatively problem solve and deliver best in class service to our merchants
What you’ll bring:
Typically, 3-5 years minimum of experience managing enterprise SaaS accounts in a fast paced technology driven company
Experience offering consultative, white glove support to accounts.
Advanced skills with Excel and Salesforce
Excellent relationship management, communication and negotiating skills
Consistent track record of achieving targets
A sense of urgency and desire to go above and beyond to provide solutions for our customers
Resourcefulness: you'll figure out what needs to be done and find ways to make it happen
Ability to work remotely and desire to make an impact at a high growth company
A practical approach to address unexpected issues with out-of-the-box solutions
Bachelors degree or equivalent experience desired
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Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.
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