We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Salt Lake City, Washington D.C., London and Amsterdam.
The Personal Finance team develops market leading API products that power the most influential digital personal finance experiences that help millions of consumers every day. Our mission is to unlock financial freedom for everyone by making it easier for our customers to help their users meet their personal finance goals. We do this through a state-of-the art, machine learning engine that enables our customers to seamlessly build delightful experiences on top of consumer-permissioned financial data.
Description of role
You’ll define and drive the strategic vision and product direction for the Transactions Liabilities products, driving new capabilities into our core offering and creating category defining solutions.
You’ll work closely with customers to better understand what they need, and work with your team to build new features and enhancements which help us create more value.
You’ll deliver a market leading set of products through excellent execution, keen attention to quality and detail, and obsession about customer satisfaction.
What excites you
Long-term strategy and vision setting. You’ll define the path forward for your product area, and inspire stakeholders to help execute on your vision.
Delivering value at scale. Our products reach thousands of customers and millions of consumers, so you’ll have the opportunity to create widespread positive impact.
Discovering new problems and applications. Our products are used across numerous, constantly evolving customer segments and use cases – you’ll have the opportunity to build on the leading edge of data products.
Collaboration and teamwork. You’ll work across a highly cross-functional team of engineering, data science, product marketing, and more to collectively deliver meaningful solutions.
What excites us
Meaningful track record (5+ years) of PM experience with demonstrated ability to accelerate established products
Customer centered – you thrive on spending time directly with customers, establishing close relationships, and becoming their go to partners.
Metrics and impact driven – you have a keen sense of translating customer needs into product solutions that create value and drive business outcomes.
Quality obsessed – you set a high bar for the products you deliver, pay attention to the little things, and think holistically about delivering a best-in-class product experience.
Set the pace – you understand the scale of the opportunity ahead of you and move with urgency to deliver meaningful impact to our customers.
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at
[email protected]
Please review our Candidate Privacy Notice
here
.


Experienced Product Manager - Transactions

Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Your future team
The Product Integrations team creates amazing off-Atlassian experiences, bringing the power of Atlassian products to where users work. This team owns apps that connect Atlassian products like Jira, Confluence, and Trello with platforms such as Microsoft Teams, Google, and Slack.
We're looking for an experienced product leader who will help us build for the future. This is a unique opportunity to join a fast-moving team with a lot of autonomy. You'll develop a vision for the future of how Atlassian products will work with partners, in close collaboration with the senior product, engineering, and design partners and our Partnerships and Growth teams.
What you'll do
Own our product integrations strategy and paint a compelling vision for your team and stakeholders
Lead a cross-functional team to build lovable off-Atlassian experiences that impact millions of users
Define a roadmap to improve existing integrations and identify new integrations to invest in
Collaborate with teams across Atlassian to bring integrations to more products and scale your impact
Your background
10+ years product management experience, including managing product managers, and leading multiple roadmaps/streams of work
Have built integrations, or products that rely on integrations. Bonus if you've worked with Slack, Microsoft Teams, or Jira integrations
Balance of strategy and action: you love developing a vision, but are also able to get into the weeds and quickly produce.
You love designing and implementing experiments, using a combination of qualitative and quantitive data to measure success.
Our perks benefits
To support you at work and play, our
perks and benefits
include ample time off, an annual education budget, paid volunteer days, and so much more.
About Atlassian
The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal:
to unleash the potential of every team
.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To learn more about our culture and hiring process, explore our
Candidate Resource Hub
.


Principal Product Manager - Product Integrations

Chimera Enterprises International is hiring a Remote Project Lead Manager
Project Lead Manager - Chimera Enterprises International - Career Page
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 Project Lead Manager

About Wonders
At Wonders, we build products that delight restaurant managers and offload the operational burden of running the business. By enabling frictionless connection between restaurants and their customers, we enhance the experience for everyone.
As a company built by technologists and former restaurant operators, Wonders takes customer empathy seriously. We obsess over placing our customers first and working backwards, and fundamentally believe that when our customers succeed, we succeed.
Wonders is entering a new phase of growth as we scale to become a multi-product company. As we enter this exciting period, we are seeking a world-class product leader to grow and lead the product team. This individual will be building and leading a high performing team of product managers to define the product vision and strategy for the whole company. They will also be owning the execution of several new product initiatives from 0 to 1. You will play a critical role in aligning all of our product teams and ensuring that the entire company is pulling in the right direction.
Our metrics are strong
Wonders has achieved significant growth over the last year, growing annual recurring revenue by almost 4x to $46 million and quadrupling our customer base of mom and pop restaurants
Wonders has maintained profitability for 5+ years and continues to do so even with strong growth
About the teams
The Voice Platform team enables restaurants to handle customer phone calls no matter how many customers are calling in at the same time. This allows these mom and pop businesses to scale past their staffing limit and fulfill their customers’ orders on time, every time.
The Restaurant Experience team delivers value by building solutions that allow restaurants to take payments, manage their orders, as well as onboard efficiently.
The Analytics Platform team powers the infrastructure used to make data accessible and useful across a variety of cross-functional teams at Wonders.
Role:
Lead and grow our product team
Working in a fast-paced, high-growth startup environment
Establishing a high-performing, product-led culture
Building, mentoring, and leading a world-class team of product managers
Defining the product vision, strategy, metrics, and goals for the whole company
Gaining deep empathy for and understanding of our users’ needs
Building alignment across product teams and cross-functional leaders through clear communication and strategic influence
Connecting the dots across experiences and teams to create a cohesive customer experience
Actively collaborating with other leaders to source and recruit the best talent to Wonders.
About you:
7+ years of product management experience, managing software products from inception through launch and iteration
3+ years experience building, mentoring, and leading world-class teams of product managers
Technical proficiency and effectiveness working with engineers
Detail oriented with the ability to track multiple projects, stay on top of timelines, and deliver high quality outputs across several workstreams
Strong track record of of product leadership and end to end ownership
Proven ability to drive results and make decisions with imperfect information, and comfort managing teams through ambiguity and complexity
Experience building products from 0 to 1 in an unstructured environment
Bonus points:
BS / MS / PhD in Computer Science or related field
Experience in a high growth startup
Experience in a SaaS company
Experience in and passion for the restaurant industry and/or restaurant technology


VP, Product

About Paytm:
Paytm is India's leading financial services company that offers full-stack payments financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma and is headquartered in Noida, Uttar Pradesh. Its investors include Softbank, Ant Financial, AGH Holdings, Elevation Capital, Berkshire Hathaway, T Rowe Price and Discovery Capital
About Team:
Paytm Wallet, powered by Paytm Payments Bank is India’s most rewarding and widely used wallet with over 250 million users. 20 million+ local stores and thousands of apps /websites warmly accepting Paytm Wallet.
People love using Paytm Wallet for its blazing fast speed of payments, nearly nil payment failures, zero-tap payment experience in apps like Uber, no fear of exposing sensitive otp/pin/cvv in everyday payments and for the fact that it lets you reduce clutter in your bank passbook. We continue to extend the wallet experience with powerful use-cases like Fastag, Food Wallet, Gift Vouchers and Pre-paid Cards.
Role Responsibilities:
As a Product leader for Paytm Wallet, you will be responsible for building the product vision and scaling the product to achieve the same.
Lead a team of product managers and guide them to achieve the product goals in line with the company’s mission
Own the product roadmap, collaborate with business stakeholders and management to understand the organization’s goals and align product strategy and roadmap accordingly
Align stakeholders across all internal and cross functional teams with the product initiatives being undertaken, have been launched and are next in roadmap.
Drive key product metrics by driving the entire team towards initiatives that would help move the needle.
Perform user research and study regularly to get feedback on the product experience and work on findings of the same
Work closely with growth and marketing teams to ensure a successful Go to Market strategy to drive new and existing product features and capabilities
Key Requirements
A passionate Product Manager with 12+ years of experience with at least 9 years of relevant experience in Product Management
Someone with an entrepreneurial mindset who enjoys taking end-to-end ownership of the product and work across stakeholders to achieve the desired objectives for the product
A keen eye for understanding the end user and creating product-led solutions to bridge user need gaps
Strong analytical skills, ability to define KPIs, KPI dashboards and success metrics.
Prioritization: The PM should be able to carry out effective prioritization of user stories balancing between user experiences, business requirements, tech debts and resourcing.
Superpowers/ Skills that will help you succeed in this role:
B.Tech/B.E
in computer science or equivalent experience from top college
MBA from Tier 1 MBA college
Experience in fast growth consumer product in medium to large internet companies
Experience in products operating in regulatory landscape of payments / banking / other industries will be a plus
Technical background (Hands on developer experience during some part of the career will be a plus)
Excellent problem solving skills
Product Sense
High Agency
Good design understanding (Nice-to-have)
Varied life experience and interests
Being a leader and an inspiration to your entire team
Ability to take internal and external stakeholders along
Why join us?
A collaborative output driven program that brings cohesiveness across businesses through technology
Improve the average revenue per use by increasing the cross-sell opportunities
A solid 360 feedback from your peer teams on your support of their goals
Respect, that is earned, not demanded from your peers and manager
Compensation:
If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!


Product Management - Vice President - Wallet Product(Paytm Bank)

Circle is a global financial technology firm that enables businesses of all sizes to harness the power of digital currency and public blockchains for payments, commerce and financial applications worldwide. Circle platforms and products provide a suite of internet-native financial services for payments, treasury infrastructure and capital formation. Circle is also a principal developer of USD Coin (USDC), which has become the fastest growing dollar digital currency in the world. USDC has grown to over 44+ billion in circulation and supported over $1.7+ trillion in transactions in the past year. Circle’s payments and treasury infrastructure services available through the Circle Account and APIs helps bridge the legacy financial system and digital currency and blockchain based finance. Combined, Circle’s suite of services helps companies to participate in a more open, global and inclusive financial system.
What you’ll be part of:
With the mission “To raise global economic prosperity through the frictionless exchange of value,” Circle was founded on the belief that the internet, blockchains and digital currency will rewire the global economic system, creating a fundamentally more open, inclusive, efficient and integrated world economy. We envision a global economy where people and businesses everywhere can more freely connect and transact with each other with new technologies for digital money and internet-native finance. We believe such a system can raise prosperity for people and companies everywhere. Our mission is powered by the values we espouse and which we expect all Circlers to respect. We are Multistakeholder, serving the needs of our customers, our shareholders, our employees and families, our local communities and our world. Furthermore, we are also Mindful, Driven by Excellence, and High Integrity.
What you’ll be responsible for:
As part of the Security and Technology Risk Management team, you will support the day-to-day management and operation of Circle’s Technology Risk Management function. The goal of this function is to partner closely with first line Technology areas to identify, assess, prioritize, mitigate, and report on Circle’s Technology Risks. The Technology Risk Function contributes to the overall Enterprise Risk Management Program’s goal of maintaining and increasing Circle's resiliency by identifying, assessing, and preparing its operations for any internal and external factors and risks that could interfere with reaching its goals and objectives. The program includes policy management, issue management, change management, risk assessment, resiliency, technology platform, third party oversight and business partners.
What you'll work on:
Partner with the first line of defense Technology teams and Chief Technology Officer to drive and support the implementation of Enterprise Risk Management programs including issue management, policy management, change management, risk assessment, third-party risk management, training.
Responsible for effective challenge and technology oversight including governance, identification of risks, developing remediation strategies (e.g., corrective actions), and influencing the technology strategy and execution of the program.
Responsible for partnering with the first line of defense to assess enterprise level technology risk and proactively support the Technology function in directly assessing their risk profile and advising where risk controls are needed.
Apply deep knowledge of systems and solutions, data architecture, software development, IT operations, technical controls in anticipation of technology risks inherent to the business.
Lead risk assessments, monitoring, and reporting on technology risks inherent to business activities, including engineering, security and cyber. Manage technology issues and self-identify, monitor, remediate and report on issues.
Apply influence to ensure the availability of technology risk input requirements, to build consensus on risk mitigation and remediation strategies among global and/or regional stakeholder groups.
Responsible for supporting the ongoing risk management, and engagement across functions by engaging as a key business partner with Technology, early in the process, in risk discussions and ad-hoc interactions to support ongoing risk identification, ownership, mitigation and acceptance.
Advise and provide consultation in enabling the Technology function to calculate current risk exposure by evaluating the risk factors, suggesting mitigation measures, and alignment with corporate risk statements and tolerances.
Provide Technology and Security Framework subject matter expertise and input to ensure delivery of risk related awareness, training and orientation to all employees, and other appropriate third parties.
Lead and implement periodic reviews, executive level reporting, and recommend updates to the policies, processes, tools, and templates to reflect the changing environment (e.g., new products).
Collaborate with the ERM team on Technology risks and their relationship to Security, Legal, Privacy and other operational risks at Circle.
Support the Security and Technology Specialized Risk Committee in providing risk expertise and input into the overall health of the Technology Risk program and provide periodic results of the risk-based monitoring (e.g., assessment/testing) program.
You will aspire to our four core values:
Multistakeholder -
you have dedication and commitment to our customers, shareholders, employees and families and local communities.
Mindful -
you seek to be respectful, an active listener and to pay attention to detail.
Driven by Excellence -
you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals.
High Integrity -
you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty and intolerance.
What you'll bring to Circle:
7+ years working in risk management for Technology (and Security preferred) in a financial services, payments or technology (growth) company.
Knowledge of Enterprise Risk Management frameworks and programs.
Experience in embedding a risk culture in a rapidly expanding business environment, preferable technology or financial services.
Proficiency in Google Suite, Slack and Apple MacOS preferred.
Bachelor’s degree in Technology, Risk Management or Business preferred. Technology Certifications Security Certifications preferred (ex. ITIL, CISM).
Additional Information:
This position is eligible for day-one PERM sponsorship for qualified candidates.
Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.
The compensation range below is specific to Salt Lake City, UT. Actual starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.
Base Pay Range: $125,000 - $165,000
Annual Bonus Target: 15%
Also Included: Equity Benefits (including medical, dental, vision and 401(k)). Circle has a discretionary vacation policy. We also provide 10 days of paid sick leave per year and 11 paid holidays per year in the U.S.
We are an
equal opportunity employer
and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Technology Risk Manager

About This Role
Strava is the leading subscription platform at the center of connected fitness, with more than 100 million community members in over 190 countries. The platform offers a holistic view of your active lifestyle, no matter where you live, which sport you love and/or what device you use. Everyone belongs on Strava when they are pursuing an active life.
We are looking for an experienced analyst in a full-time role to be a key member of one of our cross-functional product teams. You will collaborate with product managers, engineers, designers and researchers to accelerate learning, make data-informed decisions and define data-inspired solutions to meet athlete needs. This role reports to an analytics manager and partners tightly with cross-functional stakeholders throughout the company.
For more information on compensation and benefits, please click
here
.
You’re excited about this opportunity because you will:
Analyze data to produce insights that shape our understanding of our athletes, their usage patterns, and opportunities to improve their experience.
Collaborate closely with product managers and cross-functional partners to inform decisions and set strategy within a product team.
Advise business partners on A/B test design and interpretation while upholding experimentation best practices within and across teams.
Evaluate data tracking and quality on product surfaces, and collaborate with engineers to implement solutions where needed.
Provide the “source of truth” for internal consumers by owning critical analytical reporting and building exploratory dashboards.
Collaborate with the rest of the data organization at Strava (e.g. machine learning, data platform) to improve our technological craftsmanship.
We’re excited about you because:
You have 4+ years of experience in analytics, data science, or other quantitative domains. Experience in consumer-facing businesses is a plus.
You are a strong communicator with an orientation towards impact, and you are comfortable working both cross-functionally and independently.
You have a deep understanding of data pipeline concepts (e.g. ETL, scripting common analysis workflows).
You are highly proficient with SQL and have experience with Business Intelligence tools (e.g. Tableau).
You have hands-on experience with experimentation, including design, implementation, and methodologies (e.g. hypothesis testing and regression analysis) for analyzing and interpreting results to stakeholders.
You have hands-on experience working with statistical programming languages (e.g. R, Python) for data wrangling and modeling.
You are comfortable managing concurrent projects and meeting goals, even in the context of competing deadlines or priorities.
About Strava
Strava is Swedish for “strive,” which epitomizes who we are and what we do. We’re a passionate and committed team, unified by our mission to connect athletes to what motivates them and help them find their personal best. With billions of activity uploads from all over the world, we have a humbling and adventurous vision: to be the record of the world’s athletic activities and the technology that makes every effort count.
Strava builds software that makes the best part of our athletes’ days even better. Just as we’re deeply committed to unlocking their potential, we’re dedicated to providing a world-class, inclusive workplace where our employees can grow and thrive, too. We’re backed by Sequoia Capital, Madrone Partners and Jackson Square Ventures, and we’re expanding in order to exceed the needs of our growing community of global athletes. Our culture reflects our community. We are continuously striving to hire and engage diverse teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together.
In light of the global pandemic, Strava is currently working in a fully remote capacity. As always, we remain committed to fully supporting our employees, especially their mental health and wellbeing, through these challenging times. Despite challenges in the world around us, we are continuing to grow camaraderie and positivity within our culture, and we are unified in
our commitment to becoming an antiracist company
. We are differentiated by our truly people-first approach, our compassionate leadership, and our belief that we can bring joy and inspiration to athletes’ lives — now more than ever. All to say, it’s a great time to join Strava!
Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
California Consumer Protection Act Applicant Notice


Senior Product Analyst

What we’re building and why we’re building it
Trellis is an insurtech start-up. Our mission is to build industry-leading solutions that make insurance easy for everyone, from consumers to partners to insurers. Our embedded insurance solutions bring the market's leading insurance brands into the apps and ecosystems consumers already use to help them find, compare, and purchase personal insurance, harnessing the power of their personal data.
We’re fast-growing! Our partners include 4 of the top 5 digital banks and 7 of the top 50 personal finance apps in both app stores, including Rocket Money (formerly Truebill), Albert, and Acorns. We have backing from multiple top venture capital investors, including QED (Credit Karma, SoFi), General Catalyst (Airbnb, Stripe), Nyca (Acorns, Revolut), as well as Amex Ventures.
We’re fully remote. We believe it allows us to find the best talent wherever it is, provide our team with maximum flexibility, and stand out to candidates.
Trellis is led by third-time fintech entrepreneur, Daniel Demetri, who has previously founded multiple fintech and insurtech startups that now operate as publicly-traded companies.
Our Values
Extreme Ownership
– We fulfill our promises to each other and to our customers. We own our responsibilities 110%.
Speed
– We work quickly and pragmatically. We move fast and get things done.
Craft
– We are constantly learning and bettering ourselves and the way we work.
Collaboration
– We work transparently, solicit feedback, and leave our egos at the door.
Positivity
– We see a cup half-full, focus on the team's potential, and rise to challenges..
About the role:
Trellis is looking for an experienced
Senior Product Manager
to join the team. In this role, you will help ensure that Trellis’ investment into software achieves maximum adoption, impact, and value by and for its users and stakeholders. This role is perfect for product leaders who are looking for ownership, deeply value understanding our users’ needs, and are excited about building the next iteration of our product.
Trellis’ mission is to ensure everyone can easily find and access the right insurance for them. We're fully remote, with great benefits and a team-first spirit.
The ideal candidate:
4+ years of Product Management experience
Insurance/InsureTech strongly preferred with FinTech or marketplace startup experience preferred over other backgrounds
Experience working in a startup environment that leans more heavily on discovery than optimization
Takes charge and steers the ship by defining a vision and strategy, not simply executing previously set priorities
A track record of discovering and defining product opportunities and working with a team to deliver valuable products and experiences while measuring results and achieving positive outcomes
Hypothesis and data-driven to inform priorities and decision making, conceive experiments, measure outcomes and improve understanding
Has the product instincts and strong user empathy to understand what our customers REALLY want (not just what they tell us)
Able to thrive in uncertainty and comfortable with a high degree of ownership and bias for action as well as a strong teammate – we’re looking for someone who can build shared ownership not just individual ownership
Traits:
Proactive
– Creates value and impact without waiting to be told what to do or how to do it.
Empowering
– Clear communicator. Inspires and energizes rather than tears down or self-glorifies.
Outcome-oriented
– Focuses on the value and problem to be solved and empowers the team around them with owning how to solve the problem or unlock the value
Intelligent
– Can quickly learn new systems and domains
Data-driven
– able to rigorously think about data and use it to inform product decision-making.
We know we're both succeeding when:
There is a clear mission, vision, and strategy for your product area. The team working on your product area knows that mission, vision, and strategy and can make meaningful (and valuable!) decisions based on it. The broader organization is also aware of that mission, vision, and strategy
Customers, prospects, teammates and candidates are motivated and inspired to work towards the shared vision
There is a clear and prioritized list of product gaps and opportunities with clear goals and context that the team can take and execute towards
You immerse yourself into the Trellis experience and have become an expert in your subject area
You use a combination of product instincts and data to drive decisions and results
You collaborate with UX/Design, engineering, QA, and data teams through the definition, execution, launch, and assessment of impactful product enhancements
You consistently demonstrate clear improvements to user, partner, and business metrics
You drive initiatives to elevate the abilities of our product, team, and the overall company
You take ownership and responsibility for outcomes, and are ready to take action to remediate issues and solve tough problems
Trellis is a fantastic place to work
Join a talented, passionate team that we call friends, mentors, and colleagues
Flat,collaborative, transparent culture; get in at the ground floor and be a true business partner
Opportunities for growth and development within your role and all areas of the organization
75th-percentile (competitive!) compensation
100% remote work environment
Quarterly, fun team bonding events
Trellis additionally offers competitive benefits:
Unlimited vacation time
100% employer-paid insurance for employee, 60% for dependents
401(k) retirement savings plan
Bonuses and equity opportunities
Budget for home office equipment


Senior Product Manager

Cecelia Health is hiring a Remote Product Manager
Product Manager - Cecelia Health - Career Page
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 Product Manager

Employment Hero is an Australian tech unicorn - valued at over $1.25 billion. Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We’ve grown 100% year-on-year since our inception in 2014, and now service over 200,000 businesses and 1 million+ active users globally. We have exciting growth plans for 2023 and beyond, powered by our mission of making employment easier and more valuable for everyone.
We take a Remote First approach with our team. Employment Hero can hire across the world, so long as candidates have eligible working rights and are in a suitable time zone to their colleagues. If you’ve got the skills for the role and the passion for our mission then we want to hear from you!
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
The Role
We’re looking for a General Manager, Customer Experience (CX) to join our senior management team to drive the future of our end-to-end Customer Experience across Employment Hero.
This role will be taking the lead on guiding the organisation through the process of defining and delivering our best in class customer experience. This will include creating connected, amazing experiences for our customers at every stage in their Employment Hero journey. You will be responsible for driving improvement and innovation to deliver capability and solutions across the key areas of the CX portfolio. Most importantly, you will be a digital first leader with expertise in leveraging the latest technology to build solutions that delight but also scale.
As the CX Leader, you will manage Employment Hero’s CX function including Onboarding, Implementations, Support, Customer Success, Content Growth. Specifically, we are seeking someone with the ability to shape and lead this critical part of our product (i.e. a Product leader) who can also lead the delivery of a complex service model.
This role reports directly into our COO and will require strong T-shaped Leadership, as you will have an ability to influence and collaborate closely with the broader business; such as our go-to-market and product teams; to ensure we successfully enable these functions by providing them with the critical support, collateral, education and feedback, in order to provide the best solution to customers.
This is an exciting time to join the CX team and be part of a transformative change in the way we help customers gain exceptional value on our platform. Experience in a fast paced or start up environment will be highly regarded.
Responsibilities
You will be an agile business leader who can build a clear customer proposition, align product design and execution, drive operational efficiency and optimise our customers' experience.
You will be highly commercial, driving improved efficiency and company performance.
You will be able to engage and energise over 200 people to transform our service delivery model and support Employment Hero to grow and scale.
You will be an exceptional collaborator with a servant leader mindset and will be a natural team player.
You will be a tech savvy innovator with a growth mindset and a strong enthusiasm for understanding and activating the latest technology solutions, including machine learning and AI.
Requirements
Extensive experience in a tech-driven and product-led environment, ideally at a General Manager level or above.
Proven experience in defining and delivering customer propositions.
Either direct experience, or a robust understanding of a CX or Service Delivery environment.
Extensive people management and leadership experience.
High level awareness, education and knowledge of emerging technologies.
Proven experience in SaaS / Technology is advantageous.
Extensive exposure to service platform partners, including Salesforce, Zendesk, etc.
Benefits
Self, health, wealth and happiness programs.
Remote-first and flexible working arrangements.
Our Sydney office is dog friendly and remains open for team meetings, collaboration days and those who need a day away from their home office (we are a COVID-safe workspace for those who choose to use it!).
A generous budget to spend on setting up your home office (if you need a desk, chair, screen? You name it!).
We set you up for success with the latest and greatest hardware, tools and tech.
Continuing education / post-graduate assistance program.
Virtual yoga classes.
Weekly virtual happy-hour and social events to get to know your new colleagues.
Quarterly yearly team celebrations.
Access to the EH Employee Benefits Program and Hero Rewards Shop, of course!
Employee Share Option Program: be an owner of Employment Hero!
Why join Employment Hero?
Raised $181M achieving unicorn status February 2022
LinkedIn Top 25 Startups 2021, ranked #2 in Australia
The Australian Top 100 Innovators List 2021
Raised $140M Series E round led by Insight Partners July 2021
Raised $45M Series D round led by Seek 2021
Deloitte Technology Fast 50 2020, ranked #42 in Australia
LinkedIn Top 10 Startups 2020
Raised $22M Series C Round led by Seek July 2019
Raised $8 mill series B round led by Seek and OneVentures
Deloitte Technology Fast 50 2019, ranked #20 in Australia
GetApp Category Leader Q1 2019
Deloitte Technology Fast 50 2018, ranked #12 in Australia
HRD Gold Medalist - Human Capital Management Systems 2018
HRD Gold Medalist - Rewards and Recognition Service Provider 2018
HRD Rewards and Recognition Employer of Choice 2018
LinkedIn Top 25 Startups 2018
EY Entrepreneur of the Year National Finalist 2018
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